pdf 9th International Conference on Healthcare & Life-Science Research (ICHLSR), 28-29 July 2017, Barcelona, Spain Popular


Among many definitions of the concept quality, two of them are especially important from quality of working conditions point of view: quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs (ISO 8402:1996 Quality Management and Quality Assurance Vocabulary standard) and quality means freedom from deficiencies (Planning for Quality, 2d ed. (1990). Juran Institute, Inc., Wilton, CT, pp. 1–10). These definitions indicated two essential aspects of  high-quality working conditions in such demanding environment like operating room. The first one is satisfaction of people who are staying (hospitalizing or working) at a hospital.  The second one is completeness of all necessary human and technical components that condition the achievement of aforementioned satisfaction.

On the one hand the appropriate quality of working conditions is necessary to provide patients effective and safe medical services, so they influence in fact on quality of life (QoL) of patients. On the other hand working conditions influence on QoL of surgeons because of contribution of working factors to many inconveniences like mental and physical discomfort, reduced physical condition and even disorders especially within musculoskeletal system.

Taking into account the outcomes of international survey conducted in Spain, Poland and Germany by the project “Online Vocational Training course on ergonomics for orthopedic Minimally Invasive Surgery”, acronym Train4OrthoMIS, one third orthopedic surgeons suffer from low back pain and neck pain. Additionally, for the most common disorders resulted from non-ergonomic working conditions and reported by surgeons belong neck stiffness, fatigue and musculoskeletal stress, fatigue in the legs and feet and mental fatigue. The Figure 1 presents mutual relations between quality, working conditions and their impact on QoL of both internal (medical staff) and external (patients) customers of medical services.